Having gained over 10 years experience within the property industry I have developed knowledge of all areas of business from small independent to large corporate estate agents. I started out as a trainee negotiator for a large independent over 10 years ago in a very challenging and declining market. I have enjoyed roles which includes a sales negotiator, valuer and Sales branch manager. However my passion has always been LETTINGS. I have worked in some fantastic and challenging roles from a lettings negotiator to a senior lettings branch manager covering two offices with several staff members within a large corporate business. Customer service has always been a priority for me and whatever I DO.
Working as a Valuations Manager for a large portion of my 10 year career I have been at the forefront of our business. I enjoy advising people how to market their property to achieve the best possible price, discuss their onward movements and finding them their new dream home
From previously working in job roles that involved communicating and dealing with customers on a daily basis, over the years my customer service skills have highly improved. Therefore when deciding which career path to take, I knew that I wanted to work in an environment where I could demonstrate the skills I had. The estate agency industry was very appealing to me, the excitement of finding customers their dream home and being able to get out of the office and be proactive to make a sale happen felt like a highly rewarding career. To gain more knowledge of being able to work with currently technology, understand today's market value and to keep improving my customer relationship skills, I studied at college for 2 years and achieved A Level qualifications in information technology, business and psychology. Since working at Smartmove, I have gained valuable experience and I will continue to work towards progressing my career further.
I have worked for Smartmove Homes now for several months and I do have 4 years previous experience in Estate Agency, specialising in Lettings. I enjoy the fast pace of Estate Agency, finding people their dream home & I believe that excellent customer service is key.